Service Delivery Policy

1. What we deliver

AnytymFly sells travel services, not physical goods. Nothing is shipped to your address. What we deliver is the confirmed service itself, together with the documents that prove it:

• Flight e-tickets and booking references.
• Hotel, stay, cruise, transport and activity vouchers.
• Holiday itineraries, confirmations and invoices.

2. How you receive it

Confirmations and documents are sent to the email address and phone number you gave at booking, by email, SMS or WhatsApp. They are also available in your account under Manage a booking, where you can view and download them at any time.

3. When you receive it

• Instantly confirmed services, such as many flights, hotel rooms and activities, are confirmed and sent within minutes of successful payment.
• Services that need the supplier's confirmation, such as holiday packages, group departures and cruises, are confirmed once the supplier confirms. We tell you the expected time when you book, and keep you updated.
• Final tickets, vouchers and travel details are sent before your travel date, within the time shown in your confirmation.

4. If you have not received your documents

• Check your spam or junk folder and the Manage a booking page.
• Make sure the email and phone number on your booking are correct.
• If you still cannot find them, contact us with your booking number and we will resend them straight away.

5. Delays and failed bookings

If a booking cannot be confirmed after payment, we will tell you and either offer an alternative or refund the amount in line with our Refund & Cancellation Policy. Delivery can be delayed by supplier systems, public holidays or events outside our control. We will keep you informed.

6. Delivery of the travel service

The service is delivered when you travel, as described in your confirmation. Hotels, transport and activity operators provide it on the dates and at the places shown. Please carry the documents we send and a valid photo ID, and arrive on time.

7. Contact us

Phone: +91 9742810053. Email: anytymfly@gmail.com.

Truerize IQ Strategic Solutions Private Limited, No. 40, 6th Sector, 12th Main, Near BDA Complex, HSR Layout, Bengaluru, Karnataka 560102.